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Appointments

Online Booking

You can now book doctors appointments on line. In order to use this new, secure booking service you must first register on-line. Please ask one of our receptionists for a letter containing your unique identifiers to allow you to register or click on the Register for Patient access on our home page.

This facility will allow you to make doctor appointments on line and order repeat prescription items authorised by your GP direct from your computer records.

NB Please keep safe all passwords allocated to you. Do not share these with anyone else.

 

Making an Appointment

baby_examinationAppointments can be made by phone on 01594 845715 or at the reception desk.

Please inform us promptly in the event of a cancellation so that we can allocate the appointment to another patient.

 

Changes to our appointment system

In order to try and make it easier to understand and improve access to the doctors we have changed our GP appointment system.  There are now 3 options:

 

1.   Booked Appointments: These are pre-booked and you will know the time and the doctor.  These can be booked online.

2.   Open Surgery: this is to ensure we see everybody who wishes to be seen on the same/next day.  You will be given an approximate time to attend and then seen in order by the first available doctor.  There may be more of a wait to see the doctor, but we hope to keep this wait to a minimum.

3.   Telephone appointment: The doctors now have a list to call patients between 12:00 and 12:30 to discuss matters that can be resolved over the phone.

 

Our hope is that this will improve access to the GP’s, reduce the number of calls that we ask you to make into the practice and provide a more flexible service.

 

Whilst we try to run to time, our philosophy is that patients will be given the time they need regardless of whether the doctor is running late.

If you are late for an appointment the doctor will almost always be able to see you, but again you may have to wait.

Appointments may also be booked for the practice nurses and midwife.

 

Practice Nurse Appointments

 

Our Practice Nurses are qualified nurses who have taken additional training in various fields of medicine to help the practice deliver a high standard of care to our patients.  Our two nurses are both equally skilled for most of their job roles, but each has specialised in additional fields (Lorna in respiratory).  The nurses are taking on more and more of the care previously and traditionally carried out by doctors.  Their roles are therefore expanding and their appointments ever more precious.

 

In order to free up the qualified nurses to take on this skilled work, we have employed and trained staff in phlebotomy (blood taking), including monitoring of patients on warfarin (with supervision from the Clinical staff) and ECG recording.  When booking appointments for these things, our reception staff will make the appointments with Sharon or Anne except in urgent very unusual circumstances.

 

Telephoning the Practice

Like all businesses, we find our telephone lines are busier at some times than others. The following information may help you when contacting us by telephone

Our lines are busiest between 08:30 and 09:30 each morning and between 14:00 and 14:30 each afternoon. We have a skeleton staff working after 17:00 and so close our routine appointment booking line down from 17:00 -18:30.

Private Appointments

Limited private appointments are available only for patients who are not registered with the doctors of the practice for NHS care.

 


Noticeboard

Thank you

Thank you very much for all of the lovely goodies and gifts given to us over the Christmas period.

 

We wish you all a Happy, Healthy and Peaceful 2014.

 

From all the team at Severnbank Surgery

 
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